This privacy notice explains how Furry Elegance handles personal data when you use the website, contact us, or ask about grooming services. It is written for our pet grooming studio in Puerto Plata and covers the information we need to respond to inquiries, manage appointments, protect the site, and keep basic records.
We may process your name, email address, phone number if you choose to provide it, your inquiry message, the grooming service you request, and pet details you include with the inquiry. We also receive limited technical data such as server request metadata and browser or device information when you use the website.
We receive data from contact form submissions, email, phone calls, pre-visit consultations, and other direct communications. Some technical data is generated automatically when you visit the site, such as basic request and device information needed for delivery and security.
We use essential cookies for site operation and cookies that remember privacy preferences. We do not confirm analytics or advertising cookies as active on this site.
You can manage cookies through your browser controls and, where available, your privacy preferences on the site. Essential cookies support basic operation, and privacy preference cookies help remember your choices. If you disable cookies, some parts of the site may not work as intended.
We use personal data to answer inquiries, arrange and manage appointments, provide pre-visit guidance, record service preferences, maintain basic business records, support website security, and deliver the site technically. We may also use contact details to send practical follow-up messages related to a booking or an agreed reminder, where that is appropriate.
We may share limited data with providers that help us operate the website, deliver technical support, or manage communications. These parties should use the information only for the services they provide to us and should handle it under appropriate confidentiality and security obligations.
We may disclose personal data if required by law, to respond to lawful requests, or to protect our rights, users, or the security of the website. We may also share information where disclosure is necessary to complete a requested service or to support a legitimate business function.
You may ask to access, correct, update, or delete personal data we hold about you, and you may object to or limit certain processing where the law allows it. If you want to review or change information you submitted, we will assess the request and respond in a practical way that fits the circumstances.
To make a privacy request, use one of the contact methods listed in this notice and describe what you want us to do. We may ask for enough information to verify your identity and locate the relevant record. If a request cannot be fully granted, we will explain the reason in general terms.
Inquiry records, booking details, and related communications are kept for a practical period so we can manage the service relationship, handle follow-up questions, and maintain business records. Technical logs are kept for security and delivery purposes and are removed or anonymized when they are no longer needed.
If we make material changes, we will update the notice on the website and use reasonable steps to draw attention to the update when appropriate. The version in force is the one published on the site at the time you use it.
